Experience the Art of Fine Fragrance.

Discover the essence of luxury with SHAMIOR : where elegance meets individuality. Crafted for those who appreciate sophistication, confidence and distinction, every fragrance is designed to leave a lasting impression. From captivating first notes to an unforgettable lingering trail, SHAMIOR brings together the art of fine perfumery and the power of personal expression. Whether it's an everyday moment, a special celebration or an unforgettable evening, find a fragrance that speaks your personality and makes every presence memorable.

SHAMIOR — Wear Your Signature. Own Your Presence.

RETURN & REFUND POLICY

Your Satisfaction. Our Commitment.

At SHAMIOR, customer satisfaction is important to us. We take great care in preparing, packaging and delivering every fragrance to ensure it reaches you in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

Due to the personal nature of fragrance products and hygiene considerations, we generally do not accept returns or exchanges on perfumes once they have been opened, used, sprayed or unsealed.

Returns may be considered under the following circumstances:

• You received a damaged or leaking perfume bottle.

• You received an incorrect product.

• Your order arrived with missing items.

• The product received is defective or significantly different from what was advertised.

Unopened, unused and sealed products may be considered for return or exchange within 7 days of delivery, subject to approval and inspection by our team.

2. Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact our customer support team within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order ID.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

• A brief description of the issue.

Our team will review your request and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

3. Non-Returnable Products

For hygiene and safety reasons, the following products are generally not eligible for return or exchange:

• Opened or used perfumes.

• Perfumes with broken seals or tampered packaging.

• Products damaged due to improper handling after delivery.

• Products returned without their original packaging or accessories.

• Products returned due to personal fragrance preferences or a change of mind after opening.

These exclusions do not affect your rights under applicable consumer protection laws.

4. Refund Policy

Refunds will be considered for eligible orders after the returned product has been received and inspected by our team.

Once your refund is approved:

• Prepaid orders will be refunded to the original payment method wherever possible.

• Cash on Delivery (COD) orders will be refunded through a suitable bank transfer or UPI method.

• Refunds will generally be processed within 7–10 business days after approval.

• The time taken for the amount to reflect in your account may depend on your bank or payment provider.
  

5. Exchange Policy

Exchanges may be offered for eligible products in cases of damaged, defective or incorrectly delivered items.

All exchanges are subject to product availability and verification by our team.

6. Order Cancellation

Orders can be cancelled before they are dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact us for assistance.

Any applicable cancellation or refund will be handled in accordance with applicable consumer protection laws.

7. Shipping Charges

For approved returns arising from our error, such as incorrect, damaged or defective products, SHAMIOR will arrange or bear the reasonable return shipping costs.

For eligible returns requested for other reasons, return shipping costs may be borne by the customer, where permitted by applicable law.

8. Contact Us

For any questions, concerns or assistance regarding returns and refunds, please contact us:

Brand: SHAMIOR

Email: Shamiorperfume@gmail.com

Phone/WhatsApp: +91 7840840081

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

We aim to acknowledge customer complaints within 48 hours and resolve them within the applicable legal timeframe.

SHAMIOR — Thank you for choosing us. We appreciate your trust and look forward to making every fragrance experience special.

Last Updated: November 2026

Every Fragrance. Delivered with Care.

At SHAMIOR, we believe your fragrance experience begins the moment you place your order. We are committed to ensuring that every order is carefully packed and delivered to your doorstep safely and efficiently.

Please read our Shipping Policy to understand how we process and deliver your orders.

1. Shipping Locations

SHAMIOR currently offers shipping across India.

We aim to deliver our fragrances to customers across major cities, towns and serviceable PIN codes throughout the country.

Delivery availability depends on the courier partner's service coverage.

2. Order Processing & Dispatch

• Orders are generally processed within 1–2 business days after successful confirmation.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Once your order has been dispatched, you will receive a confirmation along with tracking details, wherever available.

• During festive seasons, promotional sales or high-demand periods, processing times may be slightly longer.
  

3. Estimated Delivery Time

Our estimated delivery timelines are:

• Metro Cities: 3–5 business days.

• Other Cities and Towns: 4–7 business days.

• Remote Locations: 5–10 business days.

These timelines are estimates and may vary depending on your location, courier availability, weather conditions and other logistical factors.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers or promotional delivery benefits will be communicated on our website or through applicable promotional campaigns.

5. Cash on Delivery (COD)

SHAMIOR offers Cash on Delivery (COD) on eligible orders and PIN codes.

• COD availability is subject to courier service coverage.

• Customers are requested to provide an accurate and reachable mobile number.

• Please ensure that someone is available to receive and pay for the order at the delivery address.

• Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases, where permitted by law.
  

6. Order Tracking

Once your order has been shipped, tracking details will be shared through SMS, WhatsApp or email, wherever available.

You can use the tracking information to monitor your shipment until it reaches your doorstep.

7. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to:

• Weather conditions or natural disruptions.

• Courier partner delays.

• Festive seasons and high order volumes.

• Remote delivery locations.

• Other unforeseen circumstances beyond our control.

We appreciate your patience and understanding in such situations.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details, including their complete address, PIN code and contact number.

SHAMIOR will not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

If a delivery attempt fails, the courier partner may make additional attempts or return the shipment to us, depending on its delivery policy.

Please contact our support team if you need assistance with a delivery issue.

9. Damaged Shipments

We take great care in packaging our fragrances to ensure they reach you safely.

However, if you receive a damaged, broken or leaking product, please notify us within 48 hours of delivery.

Please share:

• Your order ID.

• Clear photographs of the damaged product and packaging.

• An unboxing video, if available.

Our team will review the complaint and assist with an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Contact Us

For any questions regarding shipping, delivery or order tracking, please reach out to us:

Brand: SHAMIOR

Email: Shamiorperfume@gmail.com

Phone/WhatsApp: +91 7840840081

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

We are always happy to assist you.

SHAMIOR — Luxury Delivered to Your Doorstep.

Last Updated: November 2026