RETURN & REFUND POLICY
Your Satisfaction. Our Commitment.
At SHAMIOR, customer satisfaction is important to us. We take great care in preparing, packaging and delivering every fragrance to ensure it reaches you in perfect condition. Please read our Return & Refund Policy carefully before placing an order.
1. Return Policy
Due to the personal nature of fragrance products and hygiene considerations, we generally do not accept returns or exchanges on perfumes once they have been opened, used, sprayed or unsealed.
Returns may be considered under the following circumstances:

• You received a damaged or leaking perfume bottle.

• You received an incorrect product.

• Your order arrived with missing items.

• The product received is defective or significantly different from what was advertised.

Unopened, unused and sealed products may be considered for return or exchange within 7 days of delivery, subject to approval and inspection by our team.
2. Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact our customer support team within 48 hours of delivery.
To help us resolve the issue quickly, please provide:

• Your order ID.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

• A brief description of the issue.

Our team will review your request and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
3. Non-Returnable Products
For hygiene and safety reasons, the following products are generally not eligible for return or exchange:

• Opened or used perfumes.

• Perfumes with broken seals or tampered packaging.

• Products damaged due to improper handling after delivery.

• Products returned without their original packaging or accessories.

• Products returned due to personal fragrance preferences or a change of mind after opening.

These exclusions do not affect your rights under applicable consumer protection laws.
4. Refund Policy
Refunds will be considered for eligible orders after the returned product has been received and inspected by our team.
Once your refund is approved:

• Prepaid orders will be refunded to the original payment method wherever possible.

• Cash on Delivery (COD) orders will be refunded through a suitable bank transfer or UPI method.

• Refunds will generally be processed within 7–10 business days after approval.

• The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Exchange Policy
Exchanges may be offered for eligible products in cases of damaged, defective or incorrectly delivered items.
All exchanges are subject to product availability and verification by our team.
6. Order Cancellation
Orders can be cancelled before they are dispatched by contacting our customer support team.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact us for assistance.
Any applicable cancellation or refund will be handled in accordance with applicable consumer protection laws.
7. Shipping Charges
For approved returns arising from our error, such as incorrect, damaged or defective products, SHAMIOR will arrange or bear the reasonable return shipping costs.
For eligible returns requested for other reasons, return shipping costs may be borne by the customer, where permitted by applicable law.
8. Contact Us
For any questions, concerns or assistance regarding returns and refunds, please contact us:
Brand: SHAMIOR
Email : Shamiorperfume@gmail.com
Phone/WhatsApp: +91 7840840081
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM
We aim to acknowledge customer complaints within 48 hours and resolve them within the applicable legal timeframe.
SHAMIOR — Thank you for choosing us. We appreciate your trust and look forward to making every fragrance experience special.
Last Updated: November 2026